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Terms & Conditions

General Terms & Conditions

These terms regulate all users of all content of the domains henrysail.com . The Terms and Conditions will be valid for all your future transactions.

"Henry Sail" (the company here and after referred as "we") reserve the right to revise these terms and conditions. The date of the latest update is found in the final section of the Terms and Conditions. Users are responsible for keeping themselves updated with such changes.

Copyright Permission Notice

Copyright in the documents provided in this site (including, without limitation, the trade marks of "henrysail.com", logos, graphics, text, photos, designs, logos, icons, images, data and software) provided in this web site are owned by or licensed to "Henry Sail". You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, retransmit or otherwise distribute the material to others without prior written consent from "Henry Sail". You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. For press inquiries, please email us at info@henrysail.com

Privacy Policy

All personal information saved at the site will be handled with most care. The information that we store will not be sold or used for any purposes other than making sure you get the best service possible. It will solely be used for informing you about special offers and other marketing activities related to the different units of "Henry Sail". Your personal data may be disclosed to third parties only when it is necessary to fulfill the purposes described above. When registering to the site, you have the option not to receive any information from "Henry Sail". If you wish to end your subscription to information from "Henry Sail", you may make the changes in your account settings or send an email to info@henrysail.com. State your name and email address and a short description of the matter in the email message.

You have the right to at any time know what information is kept about you in our systems. This information can be requested by sending an email to info@henrysail.com. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted.

Cookies

Cookies are usen in the site, in order to improve your experience of the site. The cookie identifies your computer and allows the site to remember your personal settings. Cookies are also used for statistical purposes. You can set your browser to notify you when a cookie is to be activated. This enables you to reject usage of this cookie or to tell your browser to erase the cookie at the end of your visit. The web shop cannot be used if cookies are disallowed.

Security

"Henry Sail" use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. "Henry Sail" web shop uses the Thawte SSL Certificates to offer secure communications by encrypting all data to and from the site. When placing an order, you can immediately check the security validity by clicking the Thawte icon at checkout.

For security reasons, we do not store any payment information in our database.

Colors

We cannot guarantee that colors in the website are fully equivalent to the items actual colors. This depends partly on the color settings of your computer and monitor.

Payment & Prices

We accept card payments by mokejimai.lt. The full amount will be charged on the date of the shipment (i.e. when the package is dispatched). Shipping costs will be added to your order. Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. "Henry Sail" ships your package according to Incoterm Delivered Duty Unpaid (DDU), which means we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.

Shipping

All orders are fulfilled at our head office in Vilnius, Lithuania within 3 business days. We operate Monday to Friday and not on public holidays.

When your order is placed we will send you a preliminary confirmation. Once your package is shipped we will send you an email with final confirmation and instructions on how to track and collect it.

Delivery is made by Lietuvos pastas (www.post.lt) or Post24 ( www.post24.lt)

We offer a delivery in 5-14 working days depending on delivery destination. All orders are despatched in 3 business days.

Uncollected items

Shipping costs will not be refunded for uncollected items.

Gift cards

"Henry Sail" Has no gift cards

Exchanges and refunds

During 14 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in perfect condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. "Henry Sail" cannot accept returns where labels have been removed.

You are responsible for the shipping of returned items back to "Henry Sail". Items lost in transportation will not be compensated for.

Shipping charges on returned merchandise are at the customer s expense. However, "Henry Sail" will not charge additional shipping on exchanges. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser s credit card. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs. For countries within the EU, VAT will be included in the refund. All exchanges are subject to availability.

Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for faulty items can be made within the 14-day period following delivery.

Exchanges and returns can only be made as described in "Henry Sail" instructions, which can be found at the back of your invoice. Items cannot be exchanged or refunded at our stores.

Sale

The policy applies during sales periods, except that "Henry Sail" will not allow exchanges.

Disclaimer

We do not guarantee that all the items available at the "Henry Sail" web shop are in stock at the time of your order. In the case of incorrect stock balance affecting your order, we will contact you shortly by phone or by e-mail.

"Henry Sail" cannot warrant that the content of the site is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up- to-date. "Henry Sail" may at any time change the content of the site.

Though "Henry Sail" strife to always display the correct texts, images and pricing in the site and web shop, errors can occur. If you have been charged the wrong amount when shopping from the web shop, we will give you the option of placing a new order with the correct price or canceling your order. If we are unable to get in touch with you, your order will be automatically cancelled.

Part of the services mediated through the site are performed and concerned for by outside organizations. In situations where "Henry Sail" act as agent for such services, we cannot be held responsible for any errors resulting from their activities.

"LeMuse" cannot be held responsible for any damaged caused from using the site or for that matter not being able to use the site. "Henry Sail" cannot guarantee a problem-free uninterrupted and secure access to the site.

Hyperlinks on this website may refer to websites of third parties for which "Henry Sail" takes no responsability. "Henry Sail" does therefore noinformation on the websites of third parties are correct.